Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

This position is contingent upon contract award.

What Will Your Job Look Like?

The Supervisor, Quality Assurance is responsible for appropriate compilation and validation of client required reports, ensuring client reporting timelines are met and trending of quality issues are escalated.  Participation in corporate quality improvement efforts and initiatives is required.  The Supervisor, Quality Assurance is responsible for maintaining and administering the quality monitoring and improvement plan.  The Supervisor, Quality Assurance will be the primary liaison for Member complaints. 

• Provide leadership and development for direct reports
• Work collaboratively with all internal and external stakeholders to manage and meet contract and client expectations
• Consistently manage Client documentation to ensure optimal audit results and Client satisfaction
• Lead projects by managing the project plan, deliverables, dependencies and outcome to ensure projects are on-schedule and on budget
• Provide updates, tracking and trending analysis to Program Director
• Assist with the day-to-day oversight , monitoring and analysis of all activities related to organizational Quality Operations activities in adherence to identified national standards i.e. URAC
• Ensure the appropriate timeline for response, resolution and reporting of identified service level reports within specific client contracts, state and federal regulations
• Update and report activities to Leadership in a consistent and timely manner
• Provide guidance to staff relating to protocol and procedure interpretation

All you need is...

• High school diploma or G.E.D. equivalent
• College degree preferred
• Previous supervisory or management experience
• Previous experience in quality management, appeals, complaints or grievance management
• Knowledge of Microsoft systems such as Outlook, Excel, Word
• Typing speed of 30 WPM
• Must possess a valid driver’s license

Even better if you have...

• Previous experience working with Medicaid and or State programs preferred
• Knowledge of Quality & Compliance processes, and federal and state regulations is preferred
• Knowledge of managed care and Quality Assurance systems and processes preferred
• The ability to retain knowledge of various governmental and company requirements for transportation providers and their supporting staff
• Maintain confidentiality and professionalism during all Client, Provider, and Company interactions
• Ability to identify and respond to customer needs and circumstances
• Ability to acquire and maintain in-depth knowledge of department process and procedures
• Exemplary communications skills
• Data analysis and interpretation skills
• Excellent interpersonal skills

MTM Incentives

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Milestone Anniversary One Month Sabbatical
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local,

State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net